Outlook 2013 Stuck at “Loading Profile…”

If you or someone you know is stuck on the image above when they try to open Outlook on a Windows machine, please continue reading. Firstly the reason this is happening is due to an option in Outlook called “hardware graphics acceleration”. When we get this disabled Outlook will open just like normal.

First we want to check to see if it is possible to open Outlook in safe mode. This can be done by going to the start menu and searching “Outlook /safe” (without the quotes).

If Outlook will open go to File–> Options–> Select advanced on the left navigation pane–> Check “disable hardware graphics acceleration”–> Close and reopen Outlook.

If Outlook will not open in safe mode, continue below…

Now we will perform a more advanced way of disabling the hardware acceleration.


Run regedit (Start > Run > type regedit and press ENTER)

Firstly we want to create a backup we can restore later if something is accidentally deleted/added.

To do this, in regedit select file, export, and save the export file somewhere you will remember. (if needed to restore later, select import instead of export in the file menu)

Now for the solution to “Outlook 2013 Stuck at “Loading Profile…”

In RegEdit:

Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common

Right-click Common folder, select New > Key and name it Graphics

Select the Graphics key you just created, right-click in the right panel and choose New > DWORD (32-bit) Value and name it DisableHardwareAcceleration.

Double-click the new value and assign it a value of 1.

Close regedit and reopen Outlook.