Outlook 2013 Stuck at “Loading Profile…”

If you or someone you know is stuck on the image above when they try to open Outlook on a Windows machine, please continue reading. Firstly the reason this is happening is due to an option in Outlook called “hardware graphics acceleration”. When we get this disabled Outlook will open just like normal.

First we want to check to see if it is possible to open Outlook in safe mode. This can be done by going to the start menu and searching “Outlook /safe” (without the quotes).

If Outlook will open go to File–> Options–> Select advanced on the left navigation pane–> Check “disable hardware graphics acceleration”–> Close and reopen Outlook.

If Outlook will not open in safe mode, continue below…

Now we will perform a more advanced way of disabling the hardware acceleration.


Run regedit (Start > Run > type regedit and press ENTER)

Firstly we want to create a backup we can restore later if something is accidentally deleted/added.

To do this, in regedit select file, export, and save the export file somewhere you will remember. (if needed to restore later, select import instead of export in the file menu)

Now for the solution to “Outlook 2013 Stuck at “Loading Profile…”

In RegEdit:

Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common

Right-click Common folder, select New > Key and name it Graphics

Select the Graphics key you just created, right-click in the right panel and choose New > DWORD (32-bit) Value and name it DisableHardwareAcceleration.

Double-click the new value and assign it a value of 1.

Close regedit and reopen Outlook.



Take a look at my latest product review

Turtle Beach Ear Force XO One

Recently I purchased the Turtle Beach Ear Force XO One gaming headset from Amazon. After a few weeks of use I can say without hesitation these have vastly improved my gaming experience. I would suggest this headset for anyone looking for one on a budget. You can find these on Amazon for around $55 new or $35 certified refurbished.

For me, I mostly play the Call of Duty franchise, most recently Modern Warfare Remastered and also some sports games (2K, Madden, FIFA, etc.). With that said this headset mostly improves the COD experience as it allows you to hear others coming from any direction so you’re able to react quickly.

This also comes with the controller adapter, which saves you around $25 as most headsets don’t offer the adapter for plugging directly into the controller. The detachable mic is nice and easy to remove for when you aren’t playing with friends or anyone else you want to talk to. I personally saved the extra $20 for the new one and purchased the certified refurbished version, which you will find I do pretty often for things I’m unsure if I will like initially. Also coming from such a reputable company like Turtle Beach and sold by Amazon, I’m confident, if something were to go wrong with the headset after a short amount of time they would take care of the issue.

Find the headset here

Please comment whether you liked/disliked this product review. Express opinion on anything you liked, anything you would like to see explained differently, etc.